Product-Based Video Evidence
Match and archive every package’s footage with its product ID.
“It arrived incomplete”, “you sent the wrong item” — these disputes usually end not with who is right but with who has the evidence.
The system matches each package’s video with its barcode or order ID at the moment of packing. As soon as customer service types the order number, it can open the closing footage of that package. Disputes close in minutes; return costs and customer trust improve measurably.
How it works
Barcode captured
The product or order ID is read at the packing station.
Video segmented
A clip covering that package’s handling time is cut and labelled automatically.
Made searchable
Found in seconds by order number and shareable as a link.
Dispute handling is a cost line — and it is measurable
The return on a video evidence system accumulates in two places: fewer unjustified returns and less time spent per dispute by customer service. Both can be expressed in currency, which is why payback is usually visible within the first quarter.
| Closed with evidence (not justified) | 58% |
| Company error confirmed | 24% |
| Carrier-related | 12% |
| Inconclusive | 6% |
More than half of disputes close with the recording; the drop in the “inconclusive” share is the biggest process gain.
| Jan | 148 |
| Feb | 132 |
| Mar | 104 |
| Apr | 86 |
| May | 71 |
| Jun | 59 |
The decline accelerates once the existence of evidence becomes known; the deterrent effect is measurable.
Use cases
Packing line
Closing footage for every order.
Shipping gate
Matching loaded pallets to vehicles.
Quality record
Process record tied to a serial number.
Store delivery
Records of transfer cartons.
Technical requirements
| Camera | Overhead camera with a clear view of the packing surface |
| Barcode | Integrated with existing handheld or fixed scanners |
| Storage | Clip-based archive; duration and quality configurable |
| Integration | ERP/SAP, WMS, CRM, call-centre screen |
| Access | Role-based search, shareable secure link |
Frequently asked questions
How does Product-Based Video Evidence work?
“It arrived incomplete”, “you sent the wrong item” — these disputes usually end not with who is right but with who has the evidence.
Are our existing cameras suitable for this solution?
Required camera specification: Overhead camera with a clear view of the packing surface. Before installation we assess your camera inventory free of charge and report which points are suitable and, if needed, which camera should be added.
What results and indicators does it provide?
Key indicators: Product ID – video match: 1:1; Time to find a record: <30 s; Unjustified returns in pilot: −60%. More than half of disputes close with the recording; the drop in the “inconclusive” share is the biggest process gain. Thresholds are calibrated on your own site during the pilot.
Which systems does it integrate with?
ERP/SAP, WMS, CRM, call-centre screen. Events are published over REST API and MQTT, so it connects to your existing MES, ERP, VMS and alarm infrastructure.
Is it compliant with KVKK, Türkiye's data-protection law?
Footage is processed on an edge server inside your facility; raw video is not sent to the cloud. Facial recognition is not used; analytics outputs are anonymous and event clips are deleted automatically when the defined retention period ends.